Refund policy

Return window: You have 30 days from the date your order is delivered to request a return.

How to start a return: Email us at info@stevesintercomshop.com or call/text 914-768-8663 with your order number and the item you want to return. If your return is approved, we will send you return instructions and the address to ship it to. Items sent back without an approved return request will not be accepted.

Condition of returned items: Items must be unused, in the same condition you received them, in the original packaging, and returned with proof of purchase. This applies to new, refurbished and used items.

Restocking fee: Approved returns are subject to a 20% restocking fee.

Return shipping: You are responsible for the cost of shipping the item back to us. Original shipping charges are not refundable.

Damaged, defective or wrong items: Please inspect your order when it arrives. If an item is damaged, defective, or not what you ordered, contact us right away so we can review the problem and make it right.

Warranty on refurbished items: Refurbished master stations and amplifiers include the performance warranty stated on the product page. Contact us if a warranty item stops working.

Items that cannot be returned: Custom packages, special orders, sale items and gift cards cannot be returned. Contact us if you have questions about a specific item.

Exchanges: To exchange an item, return the original item and, once the return is approved, place a new order for the item you want.

Refunds: We will email you once we receive and inspect your return and let you know if the refund is approved. Approved refunds, minus any restocking fee, go back to your original payment method. Your bank or card company may take a few business days to post the refund.

Contact: Steve's Intercom Shop, 373 Lyons Road, Basking Ridge, NJ 07920. Phone/Text: 914-768-8663. Email: info@stevesintercomshop.com