Shipping policy

Steve's Intercom Shop ships orders from Basking Ridge, New Jersey.

Processing time: Orders are usually packed and shipped within 1-2 business days (Monday-Friday, not counting holidays). Custom packages and special orders may take longer. We will contact you if there is a delay.

Carriers and delivery time: We ship with USPS, UPS and FedEx. Once shipped, most orders inside the United States arrive in 2-5 business days, depending on your location.

Shipping costs (United States): Free standard shipping on orders of $200 or more. Standard shipping on orders under $200 is $8.95 (up to 2 lb), $12.95 (2-5 lb) or $26.95 (5-70 lb). Express shipping for packages up to 2 lb is $28.95. The exact shipping cost is shown at checkout before you pay.

Canada and other countries: Shipping outside the United States is calculated at checkout based on your address and package. Delivery times vary by destination. Any duties, taxes or customs fees charged by the destination country are paid by the customer.

Tracking: When your order ships, you will get an email with your tracking number.

Lost or damaged packages: If your package arrives damaged, or tracking shows it was delivered but you did not receive it, contact us as soon as possible at stevesintercomshop@gmail.com or call/text 914-768-8663. Please keep the box and packing material and send photos of any damage. We will work with the carrier to resolve it.

Shipping charges: Original shipping charges are not refundable. See our Refund Policy for returns.

Contact: Steve's Intercom Shop, 373 Lyons Road, Basking Ridge, NJ 07920. Phone/Text: 914-768-8663. Email: stevesintercomshop@gmail.com